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  • Free shipping on orders over $50

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Shipping policy

Shipping Policy

At Tonelisse, we work to get your order to you as quickly and smoothly as possible.

Processing & Delivery

Orders are typically delivered within 6–10 business days after your order has been processed and shipped.

Please note that delivery times are estimates and may vary depending on your location, carrier delays, holidays, weather conditions, or other circumstances outside of our control.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information so you can follow your package.

Please allow some time for tracking information to update after receiving your confirmation email.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Tonelisse is not responsible for delays or lost packages caused by incorrect or incomplete address information provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has been processed or shipped.

Delayed or Lost Packages

Occasionally, shipping carriers may experience delays. If your tracking information has not updated for an extended period or you believe your package may be lost, please contact us and we will do our best to assist you.

Questions

If you have any questions regarding your order or shipment, please contact our customer support team.

Thank you for choosing Tonelisse.